FREQUENTLY ASKED QUESTIONS
WHAT ARE YOUR DELIVERY TERMS
Maddison Fleur offers convenient delivery options to suit your needs. Standard delivery is available for just £3.95, with an estimated arrival time of 2-3 working days. If you need your order sooner, opt for our next day delivery service for only £5.95. Enjoy quick and reliable shipping with Maddison Fleur!
CAN I HAVE MY ORDER GIFT WRAPPED?
Maddison Fleur offers a delightful gift wrapping service for just £2.50. Each gift is beautifully wrapped in tissue and tied with a lovely ribbon, adding a special touch to your present. Simply select the gift wrapping option at checkout and personalize your gift with a custom message. Make your gift even more memorable with our elegant wrapping!
DO YOU OFFER RETURNS
Our return policy allows you to return any items within 14 days of purchase, provided they are in their original packaging and at your expense. Once we receive and inspect the returned items, refunds will processed to your original payment method within 3 days. Please ensure to include your original order number with your return. Thank you for your understanding!
WHAT IF MY ITEM IS FAULTY
We apologize for any inconvenience caused by receiving a faulty item. Please contact us at hello.maddisonfleur@gmail.com, and we will promptly provide you with a prepaid return label. We appreciate your understanding patience as we address this matter.
HOW DO I PAY FOR MY ORDER
Thank you for placing your order! We currently have a payment gateway in place, but if you choose payment by invoice then we will require you payment upfront. After we receive your payment, we will quickly dispatch your order. We appreciate your patience and support!